Issue: Norton 360 reject the product and says: “inpixio_ photo clip_sc_ft.exe “is not safe and has been removed”
Problem: Norton Security reported the install file was infected and was a threat: it has PUA.Gen.3.
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Hello and thank you for reporting this on our website. All InPixio software is clean of viruses. This report message is not about virus infection of InPixio file. This is a false positive by the Antivirus Program. Initially run Windows Update (www.update.microsoft.com ) and apply all Important and optional updates (excluding language packs) available for your system. When installation is completed, shut down (do not restart it) the computer. Upon booting up check for Windows Updates again, apply if any. Also make sure antivirus program database is updated to its latest release. If you don’t feel comfortable to temporary disable antivirus protection program, you can exclude a folder (where will save the installation file) or the installation file from computer’s antivirus program scanning route. Here is an example where to find these settings in Norton Use this direct download link here to obtain the installation file of InPixio Photo Clip 6. Please right click on the link and select Save Link/Target As..., chose folder where to save it. After the download is complete, right click on the file and select option Run as Administrator. Using copy-paste method to add licence in order to activate the software. In case you keep experiencing difficulties, please reply to this email including a screen shot or a recorded steps showing the problem.
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I have a similar problem but seemingly unable to be resolved by updates. Firstly Windows 10 warned that Inpixio Photo Clip is an unknown programme and I have to click ”Run anyway” to continue. Next my Norton Internet Security warned that it is a malware. If I choose to ignore and run the installation, the setup gave me a series of missing files dialogues and refuse to setup.
What should I do?
Hello and thank you for this question.
Follow these simple steps to turn off SmartScreen filter in Windows:
If you don’t feel comfortable to temporarily disable antivirus protection program, you can exclude a folder (where will save the setup file) from computer’s antivirus program scanning route. Here is an example where to find these settings in Norton http://community.norton.com/en/comment/2317013#comment-2317013
Do you also have the link to the installation file for Photo Clip 7? I have the newer software affected by the virus message
If using any Norton program that is anti-virus or malware related when installing InPixio you must right-click on the InPixio installation file then click on File Insight. Then in the Norton program which is the File Insight you just click on Trust the software and then you’ll be fine.
Thank you very much for this comment Indy Harley!