You have to call to get a refund. I really hoped this program would work as advertised. I have to think that the tutorial is only a “representation” of what they tout the software will do. I’ve used Photoshop CS2 or before that Photoshop 7 and hoped to have on a desktop some of the features I have on my free telephone apps. The image cutouts were not sharp and there were remnants of the background left when I looked closely on the white background of photo viewer. The eraser was different but the more I worked with it, it was clunky. The notion of quick cutouts & quick erase wasn’t there. Maximizer worked the best but I’m not sure that freeware doesn’t do the same thing.